Our Products

At Edgelands we bring you the finest quality, authentic artwork and products from island dwelling and coastal artists, designers and makers from across the globe. Please note that the majority of our products are handmade and therefore there may be reasonable variations in the colour, texture and appearance of products between what appears displayed online and delivered to you.  Edgelands will not be liable for such minor variations.

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Payment Methods 

We accept the following credit/debit card payment methods:  Visa, Mastercard, American Express, Union Pay, JCB, Discover, Maestro, and Apple Pay. If you wish to pay over the phone please get in touch with our team to arrange this payment option. 

 

If you live outside of the UK, your credit/debit card will be billed in your local currency using an exchange rate at your card company’s discretion. Daily exchange rates will vary and final price adjustments may occur on your card. If you wish to find out more please consult your bank or financial institution for more details.

 

For high value limited edition products and/or custom orders, we may require additional identification checks before your final payment is processed and if applicable our team will get in touch before processing the order to arrange this. 

 

Please note that the price of artworks and fine jewellery are liable to change over time as their value changes.

 

Order Confirmations 

If an item is in stock it will be processed and shipped to you when we have all the information required to do so. All goods and services will be provided as per your order confirmation. 

 

Order Processing Times 

At Edgelands, our small dedicated team endeavours to process customer orders within 2-3 business days. Please note that due to our island location our processing times vary from season to season, and may be subject to change at short notice. Check your order confirmation for current processing times or get in touch to find out more. 

 

Processing times for corporate orders and custom orders are customised to each order. If you are interested in corporate gifting or have a particular delivery date in mind please get in touch with our team to find out how we can assist you. 

 

Standard Orders 

Full payment is required upfront for all products and gifting services with the exception of custom orders. See applicable terms for custom orders below. 

 

Custom Orders 

All custom orders for products, artworks and jewellery require a deposit of 50% of the retail value of the item/s to be paid in order to secure your order. An estimated production time will be provided at the time of deposit. Please note that estimated wait times may be subject to change at short notice and we reserve the right to change them as and when applicable. Once custom orders are received at the gallery, you will be contacted to approve the item before paying the remaining 50% of the retail value of the item/s and any applicable shipping or processing fees. Once the full cost of the order is paid, your item/s will be released for shipping. 

 

Delivery and Transport 

In order to ensure your artworks are delivered safely all our orders come with tracking, insurance coverage and 2-3 business day delivery as standard. A Special Delivery service is applied to all high value orders that includes tracking, insurance coverage, a signature on delivery service and next day delivery. 

 

Please note: due to the fragile nature of the items we sell, if you order more than one item they may be shipped separately to ensure they arrive safely.  

 

All orders will be sent out with the aforementioned delivery services unless otherwise stated in your order confirmation. All responsibilities for the safe, accurate and timely delivery and transportation of your order will be carried by the delivery service selected. This includes any issues arising regarding damages in the mail,  delays and returns. Edgelands does not cover the cost of damages in the mail. Please see our Claims Policy for details.

 

Online Returns 

Online returns are applicable within 14 days of receiving your order. All costs associated with shipping returns or exchanges will be carried by the customer. All returned items for exchanges or refunds must be in their original condition. Once received at the gallery we will endeavour to have your refund submitted within 3 business days. For exchanges, a shipping bill will be issued and must be paid before your items are shipped out to your chosen destination.

 

Claims 

Any damage must be reported in writing to us within 4 days of delivery. Edgelands does not cover the cost of damages in the mail. For returns relating to eligible damages or faults, photographs of the item/s must be confirmed by the gallery before the item/s are returned. Once received at the gallery we will issue a refund paid out on receipt and inspection of the order.

 

Copyright

In accordance with the Copyright, Designs and Patents Act 1988, copyright and any and all other IPR associated with the artwork and products listed on our website remain the property of the artist, maker or designer at all times. All artwork and products on our website and social media sites are sold by us (Edgelands Enterprises Ltd.) to you for non-commercial use only. Reproductions of these artworks or products are prohibited.

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Right to Refuse Service

At Edgelands, the safety, security and wellbeing of our staff, family and visitors is one of our top priorities. We have a zero tolerance policy towards harassment, bullying and discrimination in which all employees, residents, workers, contractors, guests and visitors are expected to be treated and treat each other with dignity and respect at all times. Past or present abusive behaviour, intimidation, or aggression in any form - in person, online, by telephone or by written communications - will not be tolerated. In accordance with the Protection of Workers (Retail and Age-restricted Goods and Services) (Scotland) Act 2021 and the Equality Act 2010 we hold the right to refuse service at any time.

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Read our full Terms of Service