FAQ's

Thank you for your interest in shopping with us at Edgelands

Please find below answers to some of our most frequently asked questions. If you require further assistance please contact us anytime.

What is included with my order?

At Edgelands we bring you the finest quality, authentic artwork and products from island dwelling and coastal artists, designers and makers from across the globe. All of our artworks and products are sent with information cards that feature artist/makers bios and information about the cultural significance of the designs or materials featured in the product/artwork.

Which online payment methods do you accept?

We accept the following credit/debit card payment methods: Visa, Mastercard, American Express, Union Pay, JCB, Discover, Maestro, and Apple Pay. If you wish to pay over the phone please get in touch with our team to arrange this payment option.

Which destinations do you ship to?

We currently ship throughout the UK and have EU and International Shipping Options coming soon. If you live outside the UK or have any special shipping requirements please get in touch and our team can create a custom shipping quote for you.

How are artworks shipped?

In order to ensure your artworks are delivered safely all our orders come with tracking, insurance coverage and 2-3 business day delivery as standard. A Special Delivery service is applied to all high value orders that includes tracking, insurance coverage, a signature on delivery service and next day delivery.

Please note: due to the fragile nature of the items we sell, if you order more than one item they may be shipped separately to ensure they arrive safely.

What are your current processing times?

At Edgelands, our small dedicated team endeavours to process customer orders within 2-3 business days. Please note that due to our island location our processing times vary from season to season, and may be subject to change at short notice. Check your order confirmation for current processing times or get in touch to find out more.

Processing times for corporate orders and custom orders are customised to each order. If you are interested in corporate gifting or have a particular delivery date in mind please get in touch with our team to find out how we can assist you.

Can I send my order as a gift?

Can I make changes to my order?

In most cases this is possible. Please get in touch with our team if you wish to customise or amend your order.

Can I reserve or place a hold on an item?

Yes! If you wish to place an item on hold or reserve an artwork please get in touch with our team. The hold period for artworks and jewellery is 24 hours and 3 business days for all other products. See our terms of service for more details.

Do you accept custom orders?

Yes certainly! Simply add your recipient's address and add a note to your order at checkout with your chosen message for your recipient. You can also get in touch with our team and we will process your order for you personally.

We have full service gifting and corporate gifting options coming soon!

For those of our artists, makers and designers who accept custom orders we do facilitate this process on their behalf. Please note that production times vary depending on the current availability of each artist, maker, and designer. You can view our custom order payment terms here.

Can I pick up my order on the Isle of Gigha?

Yes! We offer a free delivery and pick up options for the Isle of Gigha. You can choose this option at check out and our team will be in touch to book a delivery/pickup date/time for your order.

Please note: our local delivery and pick up service is subject to seasonal availability and dates and times of service may be subject to change at short notice.